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GIHSS Service Cancellation and Refund Policy
Global Immigration Health Security Systems (GIHSS)
Effective Date: To be confirmed
1. Introduction
Global Immigration Health Security Systems (GIHSS) provides immigration-related medical and criminal/security-readiness assessments to help individuals understand potential concerns before proceeding with their immigration plans.
This Service Cancellation and Refund Policy explains the conditions under which clients may cancel a purchased assessment and request a refund.
By purchasing a GIHSS assessment, clients acknowledge that they have had the opportunity to review this policy before completing their payment. Nothing in this policy removes any rights or remedies that cannot legally be excluded under applicable law.
2. Cancellation Before Assessment Work Begins
A client who requests cancellation before GIHSS has commenced work on their assessment will generally be eligible for a refund of 80% of the assessment fee paid.
The remaining 20% will be retained by GIHSS as an administrative fee to cover the administrative and transaction-related costs associated with processing the purchase and cancellation.
The 20% administrative fee will be clearly disclosed to the client before payment is completed.
To qualify under this provision, the cancellation request must be received before GIHSS begins substantive, case-specific work on the assessment.
All refunds under this section remain subject to applicable consumer protection laws and any mandatory cancellation or refund rights.
3. Cancellation After Assessment Work Has Begun
Once GIHSS has commenced work on a client’s assessment, the assessment fee will generally be non-refundable, and cancellation will not ordinarily entitle the client to a refund.
Assessment work may include:
- Reviewing information submitted by the client.
- Conducting a case-specific assessment of potential medical or criminal/security-related concerns.
- Reviewing relevant destination-specific requirements.
- Undertaking source verification where included in the purchased service.
- Preparing findings, recommendations, or the assessment report.
Clients should therefore carefully review their intended destinations, selected assessment package, and the information provided before completing their purchase.
This provision does not exclude refunds or other remedies that GIHSS is legally required to provide, including where the service has not been supplied as agreed or where mandatory cancellation rights apply.
4. Completed Assessments
Once an assessment has been completed and the agreed report or deliverable has been provided, refunds will generally not be available solely because a client changes their mind, disagrees with the findings, or receives an unfavourable immigration outcome.
GIHSS provides preliminary readiness assessments and does not guarantee visa approval, immigration eligibility, or any particular outcome.
However, this section does not limit any rights or remedies available to a client under applicable law, including in cases of material non-performance or failure to provide the purchased service as agreed.
5. Services GIHSS Cannot Provide
If GIHSS determines that it cannot provide the purchased service, it will inform the client and explain the available options.
Depending on the circumstances, these options may include an alternative service agreed to by the client or an appropriate refund.
Any administrative fee deduction will be applied only where permitted by applicable law and consistent with the terms disclosed before purchase.
6. Duplicate Payments and Billing Errors
If a client believes they have been charged more than once for the same purchase or charged an incorrect amount, they should contact GIHSS promptly.
GIHSS will review the transaction and correct any confirmed billing error. Any resulting refund will be processed in accordance with applicable law and the circumstances of the transaction.
7. How to Request a Cancellation or Refund
Clients who wish to request a cancellation or refund should contact GIHSS by email:
Email: info@gihss.com
Please include the following information:
- Full name used for the purchase.
- Order or payment reference, if available.
- Assessment package purchased.
- Date of payment.
- Brief explanation of the cancellation or refund request.
Clients should avoid including unnecessary medical records, criminal-record information, or other sensitive personal information in their initial email.
GIHSS may request reasonable additional information where necessary to verify the purchase and assess the request.
8. Refund Processing
Approved refunds will generally be returned to the original payment method where possible.
The time required for a refund to appear in a client’s account may depend on the payment provider and the client’s financial institution.
GIHSS will communicate the outcome of the refund request and any relevant processing information.
9. Government Fees and Third-Party Costs
Government fees, official examination fees, police clearance fees, and third-party professional or service-provider costs are not included in GIHSS assessment fees unless expressly stated otherwise.
Where a client separately incurs such costs, their refund eligibility will depend on the applicable provider’s terms and relevant law.
GIHSS cannot guarantee that amounts paid directly to government authorities or third-party providers will be refundable.
10. Consumer Protection and Legal Rights
This policy is intended to establish GIHSS’s standard cancellation and refund rules.
Nothing in this policy is intended to exclude, restrict, or waive any statutory rights, cancellation rights, or remedies that cannot legally be excluded, restricted, or waived.
Where mandatory consumer protection legislation or other applicable law requires a different outcome, GIHSS will comply with the applicable legal requirements.
11. Changes to This Policy
GIHSS may update this policy as its services and operational procedures evolve.
The version applicable to a purchase will be determined in accordance with the terms agreed to at purchase and applicable law. Material changes will be communicated as appropriate.
12. Contact Information
For questions about this policy or to submit a cancellation or refund request, please contact:
Global Immigration Health Security Systems (GIHSS)
Email: info@gihss.com
Website: https://gihss.com/
We aim to handle all requests fairly, consistently, and in accordance with applicable legal requirements.